The British Civil Aviation Authority (CAA) has announced today that it has initiated legal action against Ryanair for not compensating passengers affected by flight cancellations during strikes by its cabin crew workers (TCP) the last summer.
In a statement, the CAA notes that strikes are not “extraordinary circumstances” and are not exempt from the application of European regulation EC 261/2004, under which passengers affected by delays or cancellations are entitled to receive accommodation in a hotel as well as transportation to and from the airport.
According to European regulations, in case it is necessary to spend the night in an airport for a cancellation or for a delay of more than three hours, passengers are entitled to receive compensation of up to 600 euros.
Ryanair alleges that the flight interruption resulting from an industrial strike by its flight staff is an “extraordinary circumstance” and, therefore, it is not obliged to pay compensations.
Ryanair passengers affected in the United Kingdom have filed several compensation claims directly to the airline, which have been rejected, so some of them decided to send their complaints to AviationADR, an agency authorized by the Civil Aviation Authority to provide an alternative dispute resolution for passenger complaints.
Ryanair has informed the British aeronautical authority that it has rescinded its agreement with AviationADR. From the CAA explain that passengers who filed a compensation claim related to the strike through AviationADR will now have to wait for the outcome of the resolution of the Aviation Authority.
For those with new claims who are not satisfied with the result or who have not received a response from the airline within eight weeks, they should contact the Passenger Advisory and Complaint Team (PACT) of the Civil Aviation Authority.
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