Computer Aided Dispatch (CAD) Market : Key Players, Growth, Analysis, 2018–2028

Integration of Analytics and Machine Learning into CAD Systems

Computer aided dispatch system manufacturers are directing their efforts towards integrating novel technologies to improve the efficiency of their systems. Advancements in the field of machine learning and artificial intelligence are finding widespread applications in an assortment of verticals including computer aided dispatch systems. For instance, the development of audio analytics can aid operators in comprehending the situation a caller can be in. Audio analytics uses a deep learning algorithm to analyze the caller’s voice and return the probable stressful situation they might be in. A version of the system is being used in Copenhagen where the technology particularly analyzes callers’ voice to identify if they are suffering from a cardiac arrest. Analytics and machine learning algorithms are also being utilized for effective positioning of response officials and their dispatch during times of emergency.

The primary objective behind this is to launch upgraded versions of their products, as computer aided dispatch systems continue to gain ground in the public transport, safety, reporting, and emergency services verticals. Some of the notable developments witnessed in the computer aided dispatch market have been listed below:

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  • Banking on the growing demand for technology in combating the increasing crime rate around the world, Hexagon Safety & Infrastructure launched Integraph InSight in 2018, which collects data from computer aided dispatch services and presents a comprehensive analysis in the form of interactive dashboards and reports that will help governmental and other public safety industries in enhancing their operations and reducing response times substantially.
  • To capitalize on the growing penetration of computer aided dispatch systems in small and medium-sized businesses, Avtec Inc. launched a new line of products titled Scout Enterprise. The new range of products includes three variants which are focused on providing smaller dispatch centers a scalable and affordable IP-based radio dispatch solution which leverages the company’s proprietary Scout platform.
  • Motorola Solutions acquired Vigilant Solutions, the company which designed a unique solution for law enforcement units to check on license plates using its unique license plate readers. With the computer aided dispatch market booming with innovations, Motorola Solutions hopes to gain a competitive edge with the acquisition.
  • DoubleMap Inc. and Ride Systems LLC announced their merger into a single entity, Journey Holding Corp. which is estimated to be the largest provider of computer aided dispatch systems in the public transit industry. With the merger, the companies aim to capitalize on the growing penetration of computer aided dispatch systems in the public transport sectors.
  • Tyler Technologies Inc. acquired MicroPact Inc., a leading provider in the computer aided dispatch solutions for business and case management, for more than $180 million. The company expects to expand its reach in the computer aided dispatch market with the systems finding increasing applications in the business verticals.

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Some of the leading players operating in the computer aided dispatch market include Central Square Technologies, Priority Dispatch Corp, Zetron, Inc., Southern Software, Inc., NowForce, Fdm Software, and Harris Systems USA, Inc.

Increasing Permeation of CAD in Cab Services

As competition in the landscape on-demand cab services intensifies, taxi service operators are leveraging the benefits offered by computer aided dispatch systems to boost both customer and driver satisfaction. Intelligent dispatch systems are enabling taxi service operators in obtaining real-time information of their resources. Further, CAD systems allow operators to manage orders and monitor dispatches aids them in streamlining their process to bolster profits. Research and development towards tailoring CAD systems specifically for cab services is further driving the growth of the computer aided dispatch market. For instance, a recent research is studying the prospect of designing a collaborative taxi dispatch system that allows negotiation between multiple taxi drivers for the dispatch of multiple vehicles for servicing customers in the same geographical region to increase customer satisfaction and reduce empty taxi cruising times.

Scope of Application for CAD Systems to Widen With IoT Proliferation

Evolution of the Internet of Things continues to provide a robust infrastructure required for the expansion of computer aided dispatch market. Increasing connectivity between objects has enabled effective monitoring, detection, and management of resources and human life. Multiple studies are being conducted to research the prospects of leveraging growth in connectivity for development of enhanced computer aided dispatch systems. For instance, drones can be combined with computer aided dispatch systems and serve a multitude of purposes, such as surveillance of areas under fire, faster dispatch of medical equipment in critical cases, and providing real-time feed during hostage situations for quick and efficient dispatch of security forces.

Further, developments in IoT coupled with advancements in wearable technology is expected to boost computer aided dispatch developments, with these combined systems enabling operators to precisely locate people, and allowing consumers to use features such as text to voice to contact public safety agencies. The combination of technologies can automatically contact agencies in case the person wearing it is under distress.

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cad footprint vs growth prospects across key end use sectors by region

Definition

Computer aided dispatch systems are a combination of hardware and software that is leveraged to dispatch couriers, cabs, technicians, vehicles, or emergency services. The system either uses a mobile data terminal to transmit messages or retrieves or stores data pertaining to calls, radio logs, interviews, schedules etc.

About the Report

The report on computer aided dispatch market provides in-depth, actionable insights into the computer aided dispatch market. Further, the report on computer aided dispatch market includes an authentic forecast along with a historical analysis of the computer aided dispatch market. All the factors that influence the performance of the computer aided dispatch market have been included in the report.

The report on computer aided dispatch market identifies all the key drivers that are bolstering the computer aided dispatch market growth. In addition to this, a list of all the macro and microeconomic facets impacting the computer aided dispatch market such as restraints, threats, challenges, and opportunities been propounded in the report.

Market Segmentation

The report on computer aided dispatch market provides a detailed analysis of the computer aided dispatch market on the basis of region, component, application, organization type, industry, and deployment type.

On the basis of deployment type, the computer aided dispatch market can be segmented into cloud and on-premises.

Based on the application area, the computer aided dispatch market can be segmented into dispatch unit management, reporting & analysis, call management, and dispatch decision support.

On the basis of the industry, the computer aided dispatch market can be segmented into transportation, government, healthcare, and utilities.

Based on the organization type, the computer aided dispatch market can be segmented into large enterprises and small & medium enterprises.

On the basis of components, the computer aided dispatch market can be segmented into solution and services.

computer aided dispatch cad market taxonomy

Additional Questions Answered

Apart from the insights mentioned above, the report on computer aided dispatch market answers other vital questions which are as follows:

  • What deployment type will contribute significantly to the computer aided dispatch market revenue in 2019?
  • What application area accounted for the bulk of the computer aided market share in 2018?
  • What industry will hold a significant share of the computer aided dispatch market in 2019?
  • What will be the lucrative opportunities on offer in the computer aided dispatch market in 2019?
  • What are the threats that could slow down the computer aided dispatch market growth in 2019?

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Supriya Bhor

About the Author: Supriya Bhor

Having Knack for precision, I take a meticulous approach to find informative pieces of news across industries such as technology, ICT, healthcare and F&B to name a few. Follow me to catch the latest trend.

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